ResolveHQ

ResolveHQ is a self-hostable helpdesk for small support teams that runs entirely on Cloudflare: Workers for the app, D1 for data, R2 for attachments and Queues for background jobs, with a deploy button that sets it up. Inbound mail arrives through Cloudflare Email Routing, and outbound goes out via Resend with delivery status, retries and idempotent webhooks. Threads are matched per RFC 5322, so a spoofed subject line cannot merge two tickets. The shared inbox covers tenant-isolated customers and tickets, assignment, status, priority, tags, full-text search, saved replies and internal notes in a three-pane layout with light and dark modes. Owner, Admin and Agent roles come with a workspace switcher across organisations.

Knowledge-base articles can be published as a public help center, reports track volume and response speed with CSV export, and rule-based automations handle triage. AI-drafted replies are off by default and only send ticket text to OpenAI once an admin enables them. A five-minute cron retries stalled mail jobs, and a TICKET_RETENTION_DAYS setting sweeps old resolved tickets along with their attachments.